Privacy Policy

Customer Satisfaction

Colour Diam limited. is an established institution in the diamond business since 1994. We are members of Gjpc, Polygon, Rapnet, and our sterling reputation is international. We are truly dedicated to satisfying our customers as best as we can with our prompt and reliable service and hope to make this your most comfortable online shopping experience.

Upon request, we will provide a complete and accurate description compiled by our highly experienced geologists or gemstone graders for all purchases. We also provide a 7-day money-back guarantee, no questions asked given the following conditions:


Money Back Guarantee

Colour Diam Limited will accept the return of undamaged merchandise that has not been worn, used or sized (excluding special orders), subject to the following limitations: For a full refund merchandise must be returned or exchanged within 7 days of receiving in its original condition.

Refunds will be in the original form of payment in check or by transfer or by PayPal. Original shipping cost will be deducted from all refunds. Diamonds are inspected upon receipt prior to any refunds, exchanges, or credits being made. Merchandise that does not match product data in our records will be returned or refused.

After returning the merchandise please notify us directly of the tracking number and date. Please insure the merchandise against loss in transit, and prepay freight and handling charges.

Colour Diam Limited. is not responsible for any diamond which we don’t receive or that is not returned in accordance with these terms.


Warranty

All diamonds, and jewelry sold by Colour Diam Limited. are authentic untreated natural colour (unless specified) and of consistently high quality and value. Independent laboratory certificates from GIA, IGI, EGL, AGS, HRD or others are obtainable on request for all diamonds.

This warranty is valid only at Colour Diam Limited. Improper repairs or warranty services performed by someone other than Colour Diam Limited will render this warranty null and void.

Colour Diam Limited disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this item, including its merchantability or fitness for a particular purpose.


Payment Options

Wire Transfer

Our preferred payment method is by Wire Transfer. This is the accepted method of payment for most online diamond businesses and especially that of the fancy colored diamond sector.

For wire transfer information, please contact us.


Credit Cards

Colour Diam Limited accepts the following credit cards for payment: 
• Visa 
• Master Card 
• American Express 
• Discover Card 
We accept payment by all major credit cards including through PayPal.com. Payments made by credit card will have an extra charge of 3.0%. Arranging payment through PayPal is fast and safe. It can take 24-72 hours to open a PayPal account and verify it, so if you plan to make a purchase with your credit card we recommend signing up as soon as possible.


Shipping Information

All shipments are free of charges to any place in the world upon purchase.

All orders are fully insured before shipping. Items are usually shipped within two business days of our confirming an order - depending on item availability.

Shipments cannot be made to P.O. boxes.

No item is shipped until full payment has been received.

Every item is shipped with an invoice and an original certificate, if one has requested.

Unless the buyer requests that their purchases be shipped some other way, goods with a purchase value of up to $10,000 USD are shipped by registered mail and are insured by Colour Diam Limited. while in transit. Goods with a purchase value of over $8,000 USD are shipped with one of the diamond courier companies - free of charge. Merchandise usually arrives within 2 days.


Privacy Policy
We will share aggregated users through our web site. This information is used solely for administrative purposes and the promotion of Colour Diam Limited. We will not sell, share, or rent this information to any other organization or individual. We request information from users on our order forms. For example, this can include contact information such as customers' names and shipping addresses. This information is used for billing purposes, to fill customers' orders, and to contact users if we have any trouble processing their orders. 
demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. We share names or other contact information as is necessary for the third party to provide these services. The third party is not allowed to use personally identifiable information except for the purpose of providing these services.